The London Window Cleaning Company – Terms & Conditions
Definitions
- “We” / “our” / “us” – The London Window Cleaning Company.
- “You” / “your” / “client” – The person or business receiving services.
Quotations
- All estimates are subject to a site survey and confirmation via written quotation.
- Quotations are valid for 28 days.
- Verbal or written acceptance of a quotation confirms acceptance of these Terms & Conditions.
Cleaning Services
- **General Requirements**
- All windows must be fully closed prior to the scheduled clean. We cannot clean open or partially open windows.
- You must inform us of any treated, specialist, or coated glass (e.g., privacy film, textured, Pilkington, or self-cleaning glass). We cannot be held liable for damage resulting from failure to disclose this information.
- **Glass Condition & Liability**
- While our equipment and purified water are safe for use on untreated glass, the high quality of cleaning may reveal pre-existing damage such as scratches or cracks. We are not liable for such historic defects.
- In the unlikely event of accidental breakage caused by our team, we will address the issue through our insurance policy.
- All items to be cleaned must be structurally sound. We accept no liability for damage to faulty or deteriorated surfaces.
- **Access & Safety**
- Full, unobstructed access must be provided on the day of the clean. We do not move personal items or obstacles.
- Internal window cleaning requires clear access; please ensure sills and surrounding areas are cleared in advance.
- We reserve the right to refuse cleaning of any window or area we deem unsafe or inaccessible.
- **Cleaning Methods & Limitations**
- First-time pure water cleans may require two to three visits for optimal results due to residues from previous methods.
- Jet washing requires access to a functioning external water supply and a 13-amp power socket.
- Some stains (e.g., paint, glue, cement, mastic) cannot be removed with pure water. Special removal services can be quoted separately.
- We accept no responsibility for scratches resulting from removal of such substances, even when carried out by trained staff.
- **Material Restrictions**
- We do not clean sills made of brick, stone, tile, or other materials that may damage our equipment.
- Conservatory roofs, balustrades, and panels include glass cleaning only and are quoted separately.
- Fascia and soffit cleaning includes visible gutter faces and accessible areas behind.
- **Jet Washing Disclaimer**
- While jet washing removes most stains, some marks may persist. We are not liable for any dislodged or loose pointing that may result from the process.
Scheduling & Weather
- We aim to clean on the agreed date, but may reschedule due to weather or unforeseen circumstances. We will notify you promptly.
- Clients must give at least 24 hours’ notice to postpone a scheduled service.
- We operate in all weather except where safety or cleaning quality is compromised. In such cases, we will reschedule.
- Services delayed by more than 8 weeks may require a re-survey and revised quotation.
Payments & Termination
- **Payment Terms**
- Payment is due on the day of service or within 10 days upon receipt of invoice (unless otherwise agreed).
- We accept card payments, cash, and online payments.
- In case of dispute, proof of cleared payment is the client’s responsibility.
- Late payments may incur interest or recovery fees.
- **Cancellation & Offers**
- We may amend or withdraw offers, promotions, or referral schemes at any time without notice.
- Clients who terminate and later reopen their account are not eligible for previous offers.
- We reserve the right to terminate services at our discretion without prior notice.
- **Notice Period**
- Residential clients must give 7 days’ notice to terminate recurring services.
- Commercial clients must give 28 days’ written notice unless bound by a fixed-term contract, in which case full contract value is payable.
- Failure to give adequate notice will result in charges for scheduled work.
Satisfaction & Complaints
- We offer a satisfaction guarantee: any issues must be reported within 24 hours for a free re-clean.
- Complaints made after 24 hours will not be considered.
Legal
- All services and disputes are governed by English law and subject to the jurisdiction of English courts.
Amendments
- We reserve the right to change these Terms & Conditions at any time.
- The current version is always available on request.
- Errors and omissions excepted.